Frequently asked questions
How long does delivery take?
Every order ships with tracking and arrives in 6–10 business days. You'll get an email with your tracking link as soon as your order ships.
Which payment methods do you accept?
PayPal, Klarna, credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay.
Can I return my order?
Yes. You can return your order within 14 days of receiving it. Contact us and we’ll guide you through the return.
What if my product arrives damaged or wrong?
Write to us with your order number and a photo within 14 days of delivery, and we’ll send a replacement or refund you.
How do the colour-changing products work?
Each product reacts differently. Frostiqe Shift shows its colour when water touches it. Frostiqe Afterdark shows a leopard pattern when it gets wet. Frostiqe Thermochrome shifts colour with temperature. See the comparison on each product page.
How can I contact you?
Use the contact form on our Contact page or write to [info@frostiqe.com]. We reply within 1–2 business days.
Will the Frostiqe Alpine goggles fit over my helmet and glasses?
Yes, the adjustable strap lining fits any ski helmet and has room for most prescription glasses.
How do I choose my size?
Each product page has a Size & fit section with measurements. For the Carve sleeves, measure the widest part of your calf. For jackets, compare the chest and length measurements with a jacket you already own. Not sure? Write to us before you order.
